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I was given a new password and before I could enter it the…

Customer Question
I was given a...

I was given a new password ***** before I could enter it the tech offered to do it for 30.00. I can do it myself just give me another ode ad I wil put in a new password.

Technician's Assistant: When did you last reset your username and password?

I was igiven gx5xc7o

Technician's Assistant: Have you installed any updates recently?

Its a new Iphone and everythibg is up to date

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, thank you.

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
I have paid %.00 2 times now, and now I don't need you to do it for me for 30.00. Just give me the code and I"ll put it in and get a new password
Customer reply replied 8 months ago
This should not be a problem. Why can't you send me a code number and I will reset my password? Why is this so difficult with Apple??? I have been to your Apple store, they said because my Apple was in recovery then could do nothing. Now I am again having a problem. My new password ***** i with Apple when I bought APPs for my phone. Why are they refusing it now?
Answered in 13 minutes by:
9/14/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
My phone was taken out of my purse while on a trip. I have repplaced the phone. When I was setting it up and I had a prblem with setting the Apple acct. and I was locked out for 2 weeks. 2 days ago I was unloced and I put in a new passwork and used it to get apps for my phone and today, they tell me I need to do it al over again and I need a new password ***** Im assking that someone send me a code and I will put in a new password ***** Apple decided that didn't like the las one. Its simple
Customer reply replied 8 months ago
The code I was give was gx5xc7o before I could enter it, I was sent to someone who want to charge me 30.00. Please just send me another code umber and I'' give Apple a new password.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Are they sending this code to your email account?

Thanks

kris

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Customer reply replied 8 months ago
Send me a Textt please: 714--396-0607
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Do you have a computer I can connect too? We need to go through the wizard to get this, I cannot generate this info.

Thanks

Kris

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Customer reply replied 8 months ago
I a on my computer now.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Okay is it mac or windows?

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Customer reply replied 8 months ago
or I have a contract with The Geeks.. I do no want to pay a 30.00 charge for something I can do my self.
Customer reply replied 8 months ago
Apple, this has not been a good experience.
Customer reply replied 8 months ago
I don't think you got all my message. I have to go I have another appt. and must get ready to go. Thank you
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OKAY let me know once you return

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Customer reply replied 8 months ago
OK, I'm back
Customer reply replied 8 months ago
Please tell why you cannot give a code so I may reset my password. Also I have an email from Apple confirming my password. I used that password ***** why am I. Now having this problem???
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

I do not work for Apple, I can only guide you through the reset process as I do not have access to your account.

Would you like me to go through this process with you?

Thanks

kris

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