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I have a laptop that was running Vista. Being a former

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IBMer, I ran Lotus SmartSuite...
I have a laptop that was running Vista. Being a former IBMer, I ran Lotus SmartSuite. Because Vista died, I cannot get to documents and spreadsheets stored on this laptop.is there any way I can upgrade so that I can save this data?
Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/14/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
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Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
Since Vista was no longer supported ...about a year.
Customer reply replied 11 months ago
About a year...when Vista was.no longer supported
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

First of all we need to see what is causing the data not to show, what error are you seeing?

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Customer reply replied 11 months ago
I'm not seeing any error, the system will not boot up.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

What does it tell you when you try and boot up? Is it a black screen?

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Customer reply replied 11 months ago
It gives me a choice... do I want to open Windows normally or do I want to go into repair mode? If I go with "normally" it just has a dotted line that constantly goes across the middle of the screen. If it goes to "Repair" it asks for a password ***** zi don" know it.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Do you need the data on the device?

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Customer reply replied 11 months ago
I need the dats that was created with Lotus SmartSuite. I really do not have to have any other data.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Okay so you need to get the drive out the laptop and data off, then we can dicsuss how to recover it.

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Customer reply replied 11 months ago
I don't think you understand the issue. I went to a local computer store and they understood the problem immediately. My $31 should be refunded.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Flagged for refund

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