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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was away on holiday in Eurpoe (Czech Republic, Croatia and

Customer Question

JA: Hi. How can I help?
Customer: I was away on holiday in Eurpoe (Czech Republic, Croatia and then Italy). While in Italy I was in A&E and I tried to sign in from the hospital internet for patients. I couldn't get it to work and Google thinks it's suspicious and wants me to change my password. I really DO NOT want to change my password please help me
JA: When did you last reset your username and password?
Customer: quite a while ago (it also asked my when I created my account, I never wrote it down, so I couldn't say exactly when)
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I don't think so. I am back at home now. - maybe I should explain that while on holiday I only used the phone and internet where there was wifi
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Back home, is Google still asking you to change your password?

Please let me know