How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Can't seem to log in and I do not know my user ID, yes, but

Customer Question

can't seem to log in and I do not know my user ID
JA: Have you tried having password ***** directions emailed to you?
Customer: yes, but it is not taking my personal e-mail can you check this out with my phone
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Windows 7 Acer
JA: When did you purchase your Acer? What troubleshooting have you tried?
Customer: 4 years ago
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: tel# *****
Submitted: 1 month ago.
Category: Computer
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service

Can't seem to log in to which account is it your email or Windows login?

What exactly are you having trouble with?

Customer: replied 1 month ago.
I want to log into MAIL.com and add a new e-mail account with thunderbird
Expert:  Moses C replied 1 month ago.

what is the error you get when you try to login to mail.com

Customer: replied 1 month ago.
I would prefer you tell me how to fix
Expert:  Moses C replied 1 month ago.

what is the error you get when you try to login to mail.com

Expert:  Moses C replied 1 month ago.

you can ignore or close any offer pops up on your screen which are sent automatically by the site and not me.

Customer: replied 1 month ago.
are you going to help me
Expert:  Moses C replied 1 month ago.

i was waiting for you to reply.

Can you get into the mail.com and login to your account.

What exactly are you having trouble with?