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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Hackers have blocked my user name which i have had for 21

Customer Question

Tim- Hackers have blocked my user name which i have had for 21 years and i can not get into my *****@******.***
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Apple macBook Pro, operating sytem el Capitan--thats all i know
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: 2011, updated software when it came out---I have done everything i can do online--this is the first time i have talked to an expert!
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No--other than this is so frustrating that i am begging for HELP!!!
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

What is the message you get when you try now to sign into your account?

Please let me know