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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need my old aol email back, just started today when hp

Customer Question

i need my old aol email back
JA: How long have you had this issue with your A.O.L. account?
Customer: just started today when hp teck was supposed to clean my computer but they did a factory reset
JA: What's the model and Operating System (OS) of your HP?
Customer: hp touchsmart desktop
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: it old i think i got it in 2013 just hp tech support
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: when i first signed on my old email came up now it will not
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

What exactly happens when you try to sign into your email account?

Please let me know

Customer: replied 1 month ago.
it will not go back to my old email that has all my contacts in it
Expert:  Richard replied 1 month ago.


In AOL, click on the name in the top right then sign out.

Once done, sign in with the old email

Tell me what then happens please

Customer: replied 1 month ago.
what did i pay the 5.00 for if you not going to answer me
Expert:  Richard replied 1 month ago.

I did answer you... I gave you a set of instructions to do.. why did you skip them and reply in such a way?

Also the cost as explained is more then $5