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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need my old aol email back, just started today when hp

Customer Question

i need my old aol email back
JA: How long have you had this issue with your A.O.L. account?
Customer: just started today when hp teck was supposed to clean my computer but they did a factory reset
JA: What's the model and Operating System (OS) of your HP?
Customer: hp touchsmart desktop
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: it old i think i got it in 2013 just hp tech support
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: when i first signed on my old email came up now it will not
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

What exactly happens when you try to sign into your email account?

Please let me know

Customer: replied 1 month ago.
it will not go back to my old email that has all my contacts in it
Expert:  Richard replied 1 month ago.

Thanks

In AOL, click on the name in the top right then sign out.

Once done, sign in with the old email

Tell me what then happens please

Customer: replied 1 month ago.
what did i pay the 5.00 for if you not going to answer me
Expert:  Richard replied 1 month ago.

I did answer you... I gave you a set of instructions to do.. why did you skip them and reply in such a way?

Also the cost as explained is more then $5