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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unale to access my Microsoft acct, my email account

Customer Question

i am unale to access my Microsoft acct, my email account shows as the name...but nothing seems to let my password ***** just keeps coming back blank
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: delllaptop it is only a few months old running windows 10
JA: Have you installed any updates recently?
Customer: really old SCHOOL I am retired...used TO BE SYS ADM AT DOLLLAR TREE DIST CENTER THIS JUST HATES ME
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: YOU ALL LOOK SO NICE..IT SHOULD BE SIMPLE...EVEN FOR THE MIDIGHT SHIFT GUYS,,,RIGHT
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is the Internet currently working on your Windows 10 computer?

What do you need your Microsoft account for?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

Expert:  Viet - Computer Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,