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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My ASUS won't boot. I have picture of screen that states

Customer Question

My ASUS won't boot. I have picture of screen that states that it needs a tech.
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: T100TA (I think) running windows 10
JA: Have you installed any updates recently?
Customer: The only thing I can remember is I installed Family Tree Maker 2017 a week ago.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Can't think of anything now.
Submitted: 1 month ago.
Category: Computer
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What exactly are you having trouble with?

Is it something like a warning or a virus alert popup screen saying call this number to fix the issue?

Customer: replied 1 month ago.
Screen says "Recovery - Your PC/Device needs to be repaired. The Boot Configuration Data is missing some required information. File:\BCD, Error Code: Oxcooooood, You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administratoror PC/Device manufacturer.
Customer: replied 1 month ago.
How can you connect to a device I cant boot?
Expert:  Moses C replied 1 month ago.

you can ignore or close any offer pops up on your screen which are sent automatically by the site and not me.

Expert:  Moses C replied 1 month ago.

when was the computer working fine?

Customer: replied 1 month ago.
Yesterday
Expert:  Moses C replied 1 month ago.

keep the power button pressed down for 30 seconds the computer will shut its power.

wait for couple of second and press and hold down the shift key on the keyboard on the left hand side and keep it held down then power on the computer. Do not release the shift key till it comes up on windows login screen.

Customer: replied 1 month ago.
That doesn't seem to work. IT turns on with same screen then shuts off. Unless I need to hold shift down for several minutes?
Customer: replied 1 month ago.
I TRIED SEVERAL TIMES. DO I HOLD THE POWER ON KEY ALONG WITH THE SHIFT KEY?
IF I DO IT SHUTS DOWN.
Customer: replied 1 month ago.
13 September 2017 10:25
I TRIED SEVERAL TIMES. DO I HOLD THE POWER ON KEY ALONG WITH THE SHIFT KEY?
IF I DO IT SHUTS DOWN.
Expert:  Moses C replied 1 month ago.

no you dont have to hold he power button as it will shut down the computer if you hold down the power key

Expert:  Moses C replied 1 month ago.

what screen are you on right now

Customer: replied 1 month ago.
TRIED IT BOTH WAYS AND IT STILL DOESN'T DO ANYTHING
Expert:  Moses C replied 1 month ago.

can you click a picture of the computer screen you are in right now from your mobile phone and post the picture here using the paperclip icon

Customer: replied 1 month ago.
RECOVERY - BLUE SCREEN THAT I TYPED TO YOU
Expert:  Moses C replied 1 month ago.

with same Error Code: Oxcooooood

Customer: replied 1 month ago.
See pic
Expert:  Moses C replied 1 month ago.

I am working on the error give me some time.

Expert:  Moses C replied 1 month ago.

thanks for waiting.

Expert:  Moses C replied 1 month ago.

we need to boot the computer on safe mode.

Expert:  Moses C replied 1 month ago.

shut down the power and wait for 2 mins.

turn it on and immediately keep hitting F8 key couple of times

Customer: replied 1 month ago.
I am ready. How do we do that? I have dne on my desktop, but never the tablet
Expert:  Moses C replied 1 month ago.

its an Asus tablet and not a laptop?

Customer: replied 1 month ago.
Tablet. See pic
Expert:  Moses C replied 1 month ago.

got it thanks

Expert:  Moses C replied 1 month ago.

Try the F8 key steps and if it doesnt work then you would need a windows 10 operating system disk

Customer: replied 1 month ago.
I uploaded windows 10 on the internet no disk. No disk slot only USB
Expert:  Moses C replied 1 month ago.

then you will have to create a bootable windows 10 usb flash drive to proceed further for the repaire

Customer: replied 1 month ago.
WHERE DO I GET THAT?
Expert:  Moses C replied 1 month ago.

you would need a usb flash drive with 16GB then we can download and make the drive as windows 10 bootable from Microsoft

.

Customer: replied 1 month ago.
WILL THAT WIPE MY COMPUTER CLEAN? WILL I LOOSE MY PROGRAMS?
Expert:  Moses C replied 1 month ago.

it should not erase your saved data but it might remove the installed apps.

Customer: replied 1 month ago.
IS THAT ALL WE CAN DO TONIGHT?
Expert:  Moses C replied 1 month ago.

till we have a usb drive

Customer: replied 1 month ago.
THANKS I WILL TRY TO GET FROM MS
Expert:  Moses C replied 1 month ago.

sure