For Online Computer Support, Ask a Computer Technician
Hi, Welcome to JustAnswer support, thank you for utilizing our service.What exactly are you having trouble with?
Is it something like a warning or a virus alert popup screen saying call this number to fix the issue?
you can ignore or close any offer pops up on your screen which are sent automatically by the site and not me.
when was the computer working fine?
keep the power button pressed down for 30 seconds the computer will shut its power.
wait for couple of second and press and hold down the shift key on the keyboard on the left hand side and keep it held down then power on the computer. Do not release the shift key till it comes up on windows login screen.
no you dont have to hold he power button as it will shut down the computer if you hold down the power key
what screen are you on right now
can you click a picture of the computer screen you are in right now from your mobile phone and post the picture here using the paperclip icon
with same Error Code: Oxcooooood
I am working on the error give me some time.
thanks for waiting.
we need to boot the computer on safe mode.
shut down the power and wait for 2 mins.
turn it on and immediately keep hitting F8 key couple of times
its an Asus tablet and not a laptop?
got it thanks
Try the F8 key steps and if it doesnt work then you would need a windows 10 operating system disk
then you will have to create a bootable windows 10 usb flash drive to proceed further for the repaire
you would need a usb flash drive with 16GB then we can download and make the drive as windows 10 bootable from Microsoft
it should not erase your saved data but it might remove the installed apps.
till we have a usb drive