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My ASUS won't boot. I have picture of screen that states…

Customer Question
My ASUS won't boot...

My ASUS won't boot. I have picture of screen that states that it needs a tech.

Technician's Assistant: Just to clarify, what's the exact model of your Asus? And what operating system are you running?

T100TA (I think) running windows 10

Technician's Assistant: Have you installed any updates recently?

The only thing I can remember is I installed Family Tree Maker 2017 a week ago.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can't think of anything now.

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
9/14/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,020
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What exactly are you having trouble with?

Is it something like a warning or a virus alert popup screen saying call this number to fix the issue?

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Customer reply replied 11 months ago
Screen says "Recovery - Your PC/Device needs to be repaired. The Boot Configuration Data is missing some required information. File:\BCD, Error Code: Oxcooooood, You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administratoror PC/Device manufacturer.
Customer reply replied 11 months ago
How can you connect to a device I cant boot?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

you can ignore or close any offer pops up on your screen which are sent automatically by the site and not me.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

when was the computer working fine?

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Customer reply replied 11 months ago
Yesterday
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

keep the power button pressed down for 30 seconds the computer will shut its power.

wait for couple of second and press and hold down the shift key on the keyboard on the left hand side and keep it held down then power on the computer. Do not release the shift key till it comes up on windows login screen.

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Customer reply replied 11 months ago
That doesn't seem to work. IT turns on with same screen then shuts off. Unless I need to hold shift down for several minutes?
Customer reply replied 11 months ago
I TRIED SEVERAL TIMES. DO I HOLD THE POWER ON KEY ALONG WITH THE SHIFT KEY?
IF I DO IT SHUTS DOWN.
Customer reply replied 11 months ago
13 September 2017 10:25
I TRIED SEVERAL TIMES. DO I HOLD THE POWER ON KEY ALONG WITH THE SHIFT KEY?
IF I DO IT SHUTS DOWN.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

no you dont have to hold he power button as it will shut down the computer if you hold down the power key

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

what screen are you on right now

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Customer reply replied 11 months ago
TRIED IT BOTH WAYS AND IT STILL DOESN'T DO ANYTHING
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

can you click a picture of the computer screen you are in right now from your mobile phone and post the picture here using the paperclip icon

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Customer reply replied 11 months ago
RECOVERY - BLUE SCREEN THAT I TYPED TO YOU
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

with same Error Code: Oxcooooood

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

I am working on the error give me some time.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

thanks for waiting.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

we need to boot the computer on safe mode.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

shut down the power and wait for 2 mins.

turn it on and immediately keep hitting F8 key couple of times

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Customer reply replied 11 months ago
I am ready. How do we do that? I have dne on my desktop, but never the tablet
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

its an Asus tablet and not a laptop?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

got it thanks

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

Try the F8 key steps and if it doesnt work then you would need a windows 10 operating system disk

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Customer reply replied 11 months ago
I uploaded windows 10 on the internet no disk. No disk slot only USB
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

then you will have to create a bootable windows 10 usb flash drive to proceed further for the repaire

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Customer reply replied 11 months ago
WHERE DO I GET THAT?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

you would need a usb flash drive with 16GB then we can download and make the drive as windows 10 bootable from Microsoft

.

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Customer reply replied 11 months ago
WILL THAT WIPE MY COMPUTER CLEAN? WILL I LOOSE MY PROGRAMS?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

it should not erase your saved data but it might remove the installed apps.

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Customer reply replied 11 months ago
IS THAT ALL WE CAN DO TONIGHT?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

till we have a usb drive

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Customer reply replied 11 months ago
THANKS I WILL TRY TO GET FROM MS
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

sure

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