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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 18115
Experience:  CISCO certified, Microsoft proficient, computing expert.
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I have forgotten my password and have tried to change it,

Customer Question

I have forgotten my password ***** have tried to change it, but could not complete the verification process because I was asked to receive a code on an e-mail address we no longer use.
JA: When did you last reset your username and password?
Customer: I tried to reset it or change it this evening.
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: What else would you need to know?
Submitted: 1 month ago.
Category: Computer
Expert:  Robert M. replied 1 month ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 1 month ago.

what type of email was it ie gmail yahoo hotmail

and do you have any possibility of getting the original alternate email back ?

Expert:  Pete replied 29 days ago.

Hello, I see the previous expert has left the conversation.

Please let me know if you need any further assistance with this?