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I have found something on my computer I have no idea what it…

Customer Question
I have found something...

I have found something on my computer I have no idea what it is or how it got there listed under desktop. The other night I also found another network that started with dummy and continued after that but didn't think to write it down. But was able to remove it from network. I also found that I have an infrared ability turned on after I have made sure it was disabled.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

It is an ASUS

Technician's Assistant: Have you installed any updates recently?

Not that I know of. This is what I found and won't allow me to remove and says security info for it not available Here is the info

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Microsoft.mspaint_3.1708.14027.0_x64_8wekyb3d8bbwe

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
9/13/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,595
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. What you listed, does it appear as an icon on your desktop?

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Customer reply replied 11 months ago
can you remove it and the infra red?
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Your payment for remote service has failed. This occurs with some credit cards. If you have a different card you can use, please try again, otherwise we can continue to chat here.

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Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

How have you tried to remove it yourself?

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Customer reply replied 11 months ago
I have tried to remove it and cannot do so several times
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Okay I understand that, but how did you try to remove it?

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