How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I'm befuddled regarding getting Elements 15 onto my new

Customer Question

I'm befuddled regarding getting Elements 15 onto my new computer. My computer that had Elements 10 crashed. I do have the original CD that I got when I purchased Elements 10. How can your service help me?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My new computer is an Acer Pavilion desktop 570-p017c. Windows 10.
JA: Have you installed any updates recently?
Customer: Updates to my new computer, or are you talking about Elements?
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Please give me a minute.
Submitted: 1 month ago.
Category: Computer
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll do my best to assist you today.

Just to clarify, did you purchase the Photoshop Elements 15 upgrade online from Adobe?