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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm befuddled regarding getting Elements 15 onto my new

Customer Question

I'm befuddled regarding getting Elements 15 onto my new computer. My computer that had Elements 10 crashed. I do have the original CD that I got when I purchased Elements 10. How can your service help me?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My new computer is an Acer Pavilion desktop 570-p017c. Windows 10.
JA: Have you installed any updates recently?
Customer: Updates to my new computer, or are you talking about Elements?
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Please give me a minute.
Submitted: 1 month ago.
Category: Computer
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll do my best to assist you today.

Just to clarify, did you purchase the Photoshop Elements 15 upgrade online from Adobe?