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I'm befuddled regarding getting Elements 15 onto my new

Customer Question
I'm befuddled regarding getting...

I'm befuddled regarding getting Elements 15 onto my new computer. My computer that had Elements 10 crashed. I do have the original CD that I got when I purchased Elements 10. How can your service help me?

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

My new computer is an Acer Pavilion desktop 570-p017c. Windows 10.

Technician's Assistant: Have you installed any updates recently?

Updates to my new computer, or are you talking about Elements?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Please give me a minute.

Submitted: 11 months ago.Category: Computer
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9/13/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi, my name is ***** ***** I'll do my best to assist you today.

Just to clarify, did you purchase the Photoshop Elements 15 upgrade online from Adobe?

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