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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Kindle keeps saying it is updating my Kindle store

Customer Question

My Kindle keeps saying it is updating my Kindle store experience. This should take less than a minute. But I am not able to get into the store. I have restarted it several times. What should I do? Dorothy Teater
Submitted: 1 month ago.
Category: Computer
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Hi Dorothy,

Which model do you have?

Customer: replied 1 month ago.
Kindle Paperwhite 3rd edition.
Expert:  Josh replied 1 month ago.

Have you tried a factory reset?

Customer: replied 1 month ago.
more than once.
Expert:  Josh replied 1 month ago.

From Home, tap the Menu icon, and then tap Settings. Tap the Menu icon again, and then tap Device Info.

Which version do you have?

Customer: replied 1 month ago.
Wi-Fi Mac Address: FO:4F:7C:DD:1A:6B.
Expert:  Josh replied 1 month ago.

From Home, tap the Menu icon, and then tap Settings. Tap the Menu icon again, and then tap Device Info.

Which version do you have?

Customer: replied 1 month ago.
Kindle Paperwhite 3rd edition
Expert:  Josh replied 1 month ago.

From Home, tap the Menu icon, and then tap Settings. Tap the Menu icon again, and then tap Device Info.

Which version do you have?

Customer: replied 1 month ago.
Please cancel this session.
Expert:  Josh replied 1 month ago.

From Home, tap the Menu icon, and then tap Settings. Tap the Menu icon again, and then tap Device Info.

Which version do you have?