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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Resent problem with a worm imbedded in a windows 10 update.

Customer Question

resent problem with a worm imbedded in a windows 10 update
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: gateway dx4885-ub3a widows 10
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: dealing with tech help which I thought was Microsoft. sequential consulting llc.
Submitted: 1 month ago.
Category: Computer
Expert:  Jason Jones replied 1 month ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

As of right now, what is the status of your computer? Are you able to do anything on it or are you locked out?

I will be standing by, looking forward to your response.
Thank you,
Jason