Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

After I sign in to Windows edge,my screen goes black. Can…

Customer Question
After I sign in...

After I sign in to Windows edge,my screen goes black. Can you help?

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

Hp Envy 61019NR,sleekbook.Noticed it today.

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/13/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Edge will not allow me yo sign out of my msn account. Hp
edge will not allow me yo sign out of my msn account … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I reset my computer and now have no browser. HP Envy Windows
when I reset my computer it took away internet explorer and google chrome … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Edge crashes and wont run. Win 10 this started after the
Started day on Friday after update to windows 10 creators update. … read more
Cody
Cody
Computer Science
2,451 satisfied customers
Edge is not working properly. HP ENVY Phoenix 810 PC Series,
Edge is not working properly JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: HP ENVY Phoenix 810 PC Series, Windows 10 JA: How long has this been going on wit… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
559 satisfied customers
In Calendar, I can't edit or delete events. Not sure why. HP
In Calendar, I can't edit or delete events. Not sure why. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Netflix wanted me to change my password due to someone
Netflix wanted me to change my password ***** to someone hacking my account, and I did- but my computer goes back to the old password ***** I put in the bew password ***** I click log in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hp desk to envy lol not boot. When powered up no home
Hp desk to envy lol not boot JA: What exactly is frozen or not starting up for you? Customer: When powered up no home screen JA: What HP model do you have? And the Operating System (OS)? Customer: Env… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I open the screen and the left side leaves about 2 inches
Hi I open the screen and the left side leaves about 2 inches and will not expand any further. This just started … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a new hp envy 7645 printer and a hp all-in-one
I have a new hp envy 7645 printer and a hp all-in-one computer using Windows 10. … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
I need to get Java to get a certain program but it is not
I need to get Java to get a certain program but it is not compatible with Microsoft Edge. Can I get it somehow? … read more
Robert French
Robert French
Network Administrator
Bachelor\u0027s Degree
52 satisfied customers
I have a problem with a Samsung 5000:1 monitor. When I turn
Hi Andy! My name is ***** ***** I have a problem with a Samsung 5000:1 monitor. When I turn the computer on the monitor comes up for just a few seconds and then goes black. I can turn it off and back … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
My wife has an HP ENVY 23 computer that has been working fine
My wife has an HP ENVY 23 computer that has been working fine without the use of a password. Now she can't get beyond the startup because it doesn't recognize the password ***** used a long time ago. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have installed an HP Envy 5660 wireless printer on my
I have installed an HP Envy 5660 wireless printer on my windows 8 computer. The printer is connected and I can print out emails and attachments etc., but nothing from Word. Any suggestions?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Upon sign-in last evening I received an error message when
Upon sign-in last evening I received an error message when I put in the password. I most likely typed the wrong password. I now can't get beyond "signing out" once I start the computer. In the past on… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My wife is using Windows 8.1 on our other HP Envy computer.
My wife is using Windows 8.1 on our other HP Envy computer. Every time she starts/restarts her computer she has to enter a password. Is there a way around this annoying problem???… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I have a hp touchsmart 506 had a new hard drive put in at least
I have a hp touchsmart 506 had a new hard drive put in at least that what the guy said it needed. when you turn it on it shows a blue screen with a f selection then goes to black screen to reboot and … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
my think pad edge e 520 shows a black screen titled windows
my think pad edge e 520 shows a black screen titled windows boot manager it goes onto say " a recent hardware or soft ware change might of installed a file that is signed incorrectly or damaged , or t… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Toshiba A205-S45487, windows vista home premium. Display becomes
Toshiba A205-S45487, windows vista home premium. Display becomes jumpy, then goes to black scree. When opening lid after closing it, dign in screen is displayed. Updated video driver, did not help.… read more
LeGin
LeGin
Unit Manager
Bachelor\u0027s Degree
13 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x