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I cannot use my write mail, I need help. think I have been…

Customer Question
I cannot use my...

I cannot use my write mail, I need help. think I have been hacked

Technician's Assistant: What kind of computer do you have?

Hp hp

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

They have messed with my facebook too

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/13/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 11 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,501
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Are you able to sign into the mail account at all?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 11 months ago
No, when I try to write it knocks me out of AOL completly
completely
I already paid $5.00 is that included?
Tech Support Specialist: Jason Jones, Computer Expert replied 11 months ago

So you are able to sign into your account, but the application knocks you out?

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