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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am frustrated with the nonsense I go through to use any

Customer Question

I am frustrated with the nonsense I go through to use any microsoft service. I can't sign in to my outlook account because it sends me in circles asking for various passwords. I can't be identified by my phone number nor through my gmail account information. I can't change my password ***** now I can't purchase a game. This all results from an inability to change my password ***** one password ***** should be able to use for anything microsoft
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP 15 running windows 10
JA: Have you installed any updates recently?
Customer: yes, but I don't remember what. I don't think it was microsoft AND this has been going on for months
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I think I told you everything, Just send the agent what I sent you
Submitted: 1 month ago.
Category: Computer
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Have you filled out the account recovery form?

Customer: replied 1 month ago.
I am not paying for this. I just won't buy anything from Microsoft and I will get another e-mail service. I have to use the operationg system, but I swear someone in your organization causes these problems because I don't have any problems like this anywhere else.
Expert:  Isaac Franklin replied 1 month ago.

Hi, my name is ***** ***** i will try to help clarify.

If you would like to proceed in troubleshooting, just reply back.

If not, please go here for a refund. We are techs only. We cannot see that side of your account for fees/agreements.

Only you and customer service can view that portion.

Please advise.