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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Do you still have access to your ATT email?
You do have a microsoft account. We can reset it when you are ready to begin.
It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support?Thank you for your response,~Franklin
I closed your other question as it was a duplicate. It will be refunded to your account.
Please only answer here to continue.