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I need a Microsoft account to buy a PEGGLE2 GAME. I think a…

Customer Question
I need a Microsoft...

I need a Microsoft account to buy a PEGGLE2 GAME. I think a got an account: ***@******.*** but cannot input a password *****

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP 20101 windows 7 home

Technician's Assistant: Have you installed any updates recently?

No I just need Microsoft to accept a password

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
9/13/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,706
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

Do you still have access to your ATT email?

You do have a microsoft account. We can reset it when you are ready to begin.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support?

Thank you for your response,
~Franklin

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

I closed your other question as it was a duplicate. It will be refunded to your account.

Please only answer here to continue.

Do you still have access to your ATT email?

You do have a microsoft account. We can reset it when you are ready to begin.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support?

Thank you for your response,
~Franklin

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