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Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.
Let me know about your issue regarding donation for hurrican Irma. I will try my best to help you in it.
In which Bank you have account ? Did you use your credit card ?Also let me know on which website you did payment and what is the payment description do you see on your bank account statement. We need to dispute this transaction so that bank can reverse it.