Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

We are getting calls from someone who claims to be from

Customer Question
We are getting calls...

We are getting calls from someone who claims to be from microsoft and is reporting a breach on my computer

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Apple standard software

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That it is very disturbing for someone to tell you that your computer has been compromised

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/13/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,012
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

Microsoft and Apple do not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

These fake pop-ups are nothing more than a scam, and you should not purchase anything from numbers listed in these alerts.
Whatever you do, please do not call the phone number for support because it is not Microsoft’s but rather a group of scammers waiting to rob you of hundreds of dollars under false pretenses.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

The fake Tech Support pages are usually malicious websites which are used by cyber criminals to promote their remote support services. These Tech Support pop-ups will state that you computer is infected and that you need to call their paid support service to remove the infection. This is a bogus claim, and an attempt to make you pay for their malware removal “services”

Ask Your Own Computer Question
Customer reply replied 11 months ago
we appreciate your quick response and feel better now thanks JM GREEN
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

Please take a moment to click on the star on the top of this chat page to rate my service.
Thank you and come back if you need any assistance.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Moses C Your Own Question
Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,012
1,012 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

Moses C is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Some one just called claiming that he is from Microsoft and
Some one just called claiming that he is from Microsoft and the my license has expired and need to be renewed. They claimed that if I don't renew both my computers will not work, Even if I buy a new c… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I received a call from microsoft saying that there's a
Hi, I received a call from microsoft saying that there's a security breach and to get it fix before I go into my banking and shopping. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I received a message supposedly from microsoft that my
I received a message supposedly from microsoft that my computer had been breached and my windows service would be stopped. gave me a number to call. was instructed to enter msconfig29.com which brough… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I have just been through what I believe was a scam notice,
I have just been through what I believe was a scam notice, claiming it was Microsoft, informing me that my computer was infected with a virus that would take an hour to be cleared at the cost of $199.… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
Have been getting a call that my IPaddress has been
Have been getting a call that my IPaddress has been compromised. Is this correct or a scam? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have had 2 03 calls a day about a security risk supposedly
I have had 2 03 calls a day about a security risk supposedly from Micrsoft about a security breach from a program from Microsoft, which I never instaslled. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Is it normal for microsoft to call our home to draw
Is it normal for microsoft to call our home to draw attention to my computer being compromised? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I just received a phone call from someone saying they were
I just received a phone call from someone saying they were from microsoft saying there was a security breach and I needed to cal(###) ###-####to fix the breech. Is this a scam? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Just got a phone call from “AppleCare” telling me my iCloud
Just got a phone call from “AppleCare” telling me my iCloud has been breached and to push “1” for an operator. Got disconnected. I want to talk to a person please. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I was notified of breach on one of my devices. Latest iOS on
I just got a call ten minutes ago and was told to call a tech support … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Yesterday, my husband got a message on his computer to
Yesterday, my husband got a message on his computer to contact a number on the screen because windows on his computer was compromised. He called and he jumped through hoops with someone you could hard… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I just got a call from Microsoft informing me my computer
I just got a call from Microsoft informing me my computer has been breached and I need to get my firewalls fixed … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I received a call recently from a company claiming to be
Hi I received a call recently from a company claiming to be your customer support division that my pc may have been compromised. Would your company normally call customers about this type of issue. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Is ms-squad. part of Microsoft? Wants to sell me a
Is ms-squad. part of Microsoft? Wants to sell me a protection system. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am getting phoned from someone (Ronnie Williams) who claims
I am getting phoned from someone (Ronnie Williams) who claims to be from Microsoft Tech support, but I do not recognise phone # ***** name on phone, and they want me to turn on computer, because they … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
you told me my gmail account was possibly violated on march
you told me my gmail account was possibly violated on march 22nd at 5:16 PM and gave an Idaho phone/ip address. the hilton hotel I stayed in said - whose service i was using when this happened said it… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have been contacted by people who insist I have a potential
I have been contacted by people who insist I have a potential problem with a damaging infection (mircrosoft) that if I do not follow their instructions while at my computer, my computer could be damag… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I am getting phone calls from someone who claims to be a microsoft
I am getting phone calls from someone who claims to be a microsoft rep to tell me that I'm rec'g "malicious e-mails that are threatening the security of my hard drive & they want to sent a "special te… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x