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Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.
Could you please provide your gmail address so that i can check the password ***** options also what happened when you tried to reset the password ?
Are you using a windows or mac computer to access this gmail account?
Note: - Use the reply box just below type the reply in it and click on send.
Please answer my above questions so that i can help you better.
Use the reply box just below type the reply in it and click on send.
If you are referring to secure remote assistance message it’s not send by me it’s an automated message from the site and it’s optional so you can ignore and continue in this chat page.
Could you please let me know what happened when you tried to reset the password ***** when is the last time you were able to access the gmail account successfully on your windows computer?
Did you see my above question? if so please reply.