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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How to reset my password? tried less than an hour ago. Not

Customer Question

how to reset my password?
JA: When did you last reset your username and password?
Customer: tried less than an hour ago.
JA: Have you installed any updates recently?
Customer: Not sure
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Thats all...just want to access my gmail inbox.
Submitted: 1 month ago.
Category: Computer
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

Expert:  John replied 1 month ago.

Could you please provide your gmail address so that i can check the password ***** options also what happened when you tried to reset the password ?

Are you using a windows or mac computer to access this gmail account?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Expert:  John replied 1 month ago.

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Customer: replied 1 month ago.
I am using Windows. No, do not connect...too expensive for me at this time.
Expert:  John replied 1 month ago.

If you are referring to secure remote assistance message it’s not send by me it’s an automated message from the site and it’s optional so you can ignore and continue in this chat page.

Could you please provide your gmail address so that i can check the password ***** options also what happened when you tried to reset the password ?

Customer: replied 1 month ago.
My email address is***@******.***
Expert:  John replied 1 month ago.

Thank you.

Could you please let me know what happened when you tried to reset the password ***** when is the last time you were able to access the gmail account successfully on your windows computer?

Expert:  John replied 1 month ago.

Did you see my above question? if so please reply.