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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't log into my laptop computer I think my son may have

Customer Question

I can't log into my laptop computer I think my son may have somehow changed the password ***** help!!!!
Submitted: 1 month ago.
Category: Computer
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

What is the make/model of the computer and what operating system is running on the computer is it xp, vista, Windows 7, 8, 10 or its a Mac computer?

Customer: replied 1 month ago.
Windows 8 or 10 ? Hp laptop
Expert:  Moses C replied 1 month ago.

do you remember what email is used as a user name to logon to Windows 10?

Customer: replied 1 month ago.
No can I give my current email?
Expert:  Moses C replied 1 month ago.

i can check online if thats the correct email or not with Microsoft

Customer: replied 1 month ago.
I know my current email is not the correct one used on this laptop
Expert:  Moses C replied 1 month ago.

i need to know the email which is registered with with windows 10

Customer: replied 1 month ago.
I don't remember the email ?????
Expert:  Moses C replied 1 month ago.

If you do not remember the email you provided with Microsoft then its not possible for me to recover the Login.

Try to recall and let me know of else you will have to create a new email address and then your computer needs to be Formatted and reinstall the operating system again.