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I can't log into my laptop computer I think my son may have…

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I can't log into my...
I can't log into my laptop computer I think my son may have somehow changed the password ***** help!!!!
Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/13/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 993
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

What is the make/model of the computer and what operating system is running on the computer is it xp, vista, Windows 7, 8, 10 or its a Mac computer?

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Customer reply replied 11 months ago
Windows 8 or 10 ? Hp laptop
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

do you remember what email is used as a user name to logon to Windows 10?

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Customer reply replied 11 months ago
No can I give my current email?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

i can check online if thats the correct email or not with Microsoft

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Customer reply replied 11 months ago
I know my current email is not the correct one used on this laptop
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

i need to know the email which is registered with with windows 10

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Customer reply replied 11 months ago
I don't remember the email ?????
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

If you do not remember the email you provided with Microsoft then its not possible for me to recover the Login.

Try to recall and let me know of else you will have to create a new email address and then your computer needs to be Formatted and reinstall the operating system again.

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