Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I saved all my word documents and pictures to a re-writable…

Customer Question
I saved all my...

I saved all my word documents and pictures to a re-writable cd before taking computer to a local shop to remove an infection. Upon getting the computer home and inserting the cd, IT RE-FORMATTED AND ALL MY WORD DOCUMENTS AND PICTURES SEEM TO HAVE DISAPPEARED. hELP PLEASE. I'm Jeff. Sorry about thecap lock.

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Word are you using?

It's an ASUS desktop built by my local computer shop, MDC computers in Alamogordo, NM. Been using tem for years. I have windows 10.

Technician's Assistant: Have you installed any updates recently?

I believe MDC re-installed/re-activated my antivirus subscription that had expired. It's Webroot Secure Anywhere Endpoint Protection.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just want to recover my word documents and pictures from the DC if possible.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/13/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,609
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Just to make sure I understand correctly, was it the CD that was formatted?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Need to get into my late husband's computer. Do not have
Need to get into my late husband's computer. Do not have login info. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,091 satisfied customers
I want to put an SSD drive inside my Asus AIO ET2230 and
I want to put an SSD drive inside my Asus AIO ET2230 and replace the hard disk. How do I open it up? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
564 satisfied customers
I think this might be the way to do it. I have a question.
Hi William,I think this might be the way to do it. I have a question. On one of the options you can remove all files and end up with a clean disk. In the other option you can save your files and re-re… read more
William Harder
William Harder
SR Sytems Engineer
Technical School
52 satisfied customers
I need help with my Kaspersky licensure please. Don't know
I need help with my Kaspersky licensure please. Don't know why I can't renew it. … read more
William Harder
William Harder
SR Sytems Engineer
Technical School
52 satisfied customers
Am unable to open my Word documents. I get a response saying
Am unable to open my Word documents. I get a response saying Q:\ and that I have to enter my 16 digit code for Office 2010 which I don't have. I have no discs either. How do I get rid of the Q:\ and o… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I am unable to print a document that has been typed and filed.
I am unable to print a document that has been typed and filed. Earlier in day we had a message received that said "Microsoft Word not responding".… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an HP Pavilion dv5115nr laptop running windows xp. I
I have an HP Pavilion dv5115nr laptop running windows xp. I want to format the C partition of my hard drive and restore to original settings with the D partition. I made the 4 original restore backup … read more
jstinehelfer
jstinehelfer
IT Administrator/Election Technician
High School or GED
174 satisfied customers
Hi----My computer is infected with the google redirect virus and everything I have tried h
Hi----My computer is infected with the google redirect virus and everything I have tried has failed----thanks! Jeff… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I use an iMac (Snow Leopard). An old problem has suddenly recurred.
I use an iMac (Snow Leopard). An old problem has suddenly recurred. When I click on a doc, a panel warns: 'This doc contains macros or customizations. Some may contain viruses. If you're sure it's fro… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have a virus on my dell xp computer which stops me from running
I have a virus on my dell xp computer which stops me from running any program such as word and from going on line… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
Hi. I have an HP with a touchstome, telephony modem. Screen
Hi. I have an HP with a touchstome, telephony modem. Screen is HP w2338h. I am basically computer illiterate. Isnt there some way for me to save the info in my computer onto a disc? The few individual… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I worked with Kevin on 2/2/2010 and I would like to work with
I worked with Kevin on 2/2/2010 and I would like to work with him with another computer problem. Is this possible?? Elva T. Wilshire (Paul Wilshire)… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
my computer says worm.win32.netsky detected on your machine.
my computer says worm.win32.netsky detected on your machine. I have tried safe mode but it says it there too. I don't think I have a current virus protection is there a way to go online in this curren… read more
Scott
Scott
Master\u0027s Degree
153 satisfied customers
How can I install Microsoft Office 2007 Professional on to
How can I install Microsoft Office 2007 Professional on to my netbook so that it can be used in conjunction with my PC? I have tried several times but get error reports re my C drive which have been r… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
Had a virus...virus is removed, but vista is running incredibly
Had a virus...virus is removed, but vista is running incredibly slow on startup. Changed some startup processes and it looks like many of the start up processes are "stopped" that weren't before. I ca… read more
Jeff Micono
Jeff Micono
Bachelor\u0027s Degree
199 satisfied customers
i believe my wifes eepc netbook is infected-want to start in
i believe my wifes eepc netbook is infected-want to start in safe mode looks like antivirus has expired says file wuauclt.exe is infected; do i want to activate antivirus now attack from:198.158.162.1… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
My Dell laptop is infected by ALPHA ANTIVIRUS which is continually
My Dell laptop is infected by ALPHA ANTIVIRUS which is continually telling me it is under attack from various viruses and trying to get me to sign up for its antivirus software etc. It is blocking me … read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I have a D230 Videocam which operates well. My problem is
I have a D230 Videocam which operates well. My problem is with the associated software on my computer. I have downloaded my pictures as far as DVDfun Studio following all directions but it will not wr… read more
Austin Atkins
Austin Atkins
Masters student - Physics
Bachelor\u0027s Degree
394 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x