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I am having driver problems with my new surface ergonomic…

Customer Question
I am having driver...

I am having driver problems with my new surface ergonomic keyboard

Technician's Assistant: What's the make and model of your computer? And have you had problems with this keyboard in the past?

HP envy 27 inch core i7

Technician's Assistant: Have you installed any updates recently?

Only the keyboard and a logitech mouse with it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It is not working until I reinstall it and then it works for a while.

Submitted: 8 months ago.Category: Computer
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Answered in 12 minutes by:
9/13/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Since I got it 2 days ago. Now every few minutes.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Okay not good - what version of the driver do you have on it?

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Customer reply replied 8 months ago
Not sure.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Would it be OK for me to connect and have a look?

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Customer reply replied 8 months ago
Hate to spend more money on a new keyboard
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Can I call you?

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