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I am getting a constant voice message on my computer from…

Customer Question
I am getting a...

I am getting a constant voice message on my computer from Microsoft that I have a virus and spyware. They said I need to call them or they will shut down my computer. I don't have a # for them. What should I do?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Lenovo ideapad 110

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been on for about 20 minutes. I completely shut down my computer and now I have the voice message over and over.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Not that I can think of.

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 minutes by:
9/12/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,109
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. That is a fake voice message. It is a scam, so please do not follow any instruction in it.

Do you get this voice message automatically when you turn on your computer? Or does it only occur when you open the Internet, etc.?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Is the Internet still working on your problematic computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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