How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I just had an HP technician use Malware Bytes to scan my

Customer Question

I just had an HP technician use Malware Bytes to scan my computer and there were 23 orange alerts about possible unwanted program.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Z Book
JA: Have you installed any updates recently?
Customer: Windows does it automatically, so I never know. Except that now I have a message on my email saying that windows can't update office because of an error
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I had 23 items reported on my scan that said possible unwanted program. Is there any way of knowing how severe of an issue it is? The only thing I can give you is a list of codes that you have on the report.
Submitted: 1 month ago.
Category: Computer
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll be assisting you today.

Just to clarify, are you running Windows XP, Vista, 7, 8 or 10 now?