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Hello and welcome.
My name is***** will be assisting you today.
So to clarify have the Q on senso earbuds worked correct on another bleutooth device?
If we can, then we know the earbuds are defect if they are also breaking up.
If not we need to or reset the earbuds of reset the cache on the Iphone.
Are you able to try this now? Do you have another bluetooth device?
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Do you still need assistance regarding this problem?
Waiting for your reply,
Did the earbuds also breakup on another bluetooth device?
Great to read that you are getting a replacement.
Is there anything else I can assist you with?
Have a great day!