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WHEN I TRY TO GO ONLINE WITH MY PLAYSTATION 3 I GET A

Customer Question
WHEN I TRY TO...

WHEN I TRY TO GO ONLINE WITH MY PLAYSTATION 3 I GET A MESSAGE TELLING ME MY E-MAIL ADDRESS & PASSWORDS ARE WRONG

Technician's Assistant: When did you last reset your username and password?

I HAVE NEVER RESET MY USERNAME OR PASSWORD ***** I NEED MY PASSWORD ***** DO THIS

Technician's Assistant: Have you installed any updates recently?

YES, ON SEPT.10

Submitted: 11 months ago.Category: Computer
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Answered in 3 minutes by:
9/12/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi, my name is ***** ***** I'll be assisting you today.

Could you let me know what's your Microsoft/Playstation email address?

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Customer reply replied 11 months ago
I HAVE NEVER PUT AN E-MAIL ADDRESS IN MY PLAYSTATION
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, could you let me know what's your email address?

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Customer reply replied 11 months ago
MY MICROSOFT E-MAIL IS ***@******.***
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, are you being prompted to type in a new password ***** the PlayStation now?

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Customer reply replied 11 months ago
NO
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

At the "incorrect email/password" prompt on the PlayStation, what happens or shows up when you press OK?

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Customer reply replied 11 months ago
NOTHING. I AM TOLD TO TRY AGAIN
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, at that follow up screen, are you sure you do NOT see a sign in/password *****?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

i.e. a box where you can type in a new password? Do you see it now?

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Customer reply replied 11 months ago
THE PASSWORD ***** SIGN IN FIELD ARE THERE
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, please try resetting the password ***** your account following the steps in the article below:

https://www.playstation.com/en-au/get-help/help-library/my-account/login-details-and-verification/how-to-use-a-playstation-3-to-reset-a-forgotten-master-account-p/

Keep me posted.

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