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About an hour ago my internet didling was interrupted by a…

Customer Question
About an hour ago...

About an hour ago my internet didling was interrupted by a note, ostensibly a "Security Warning" about a virus which had deleted an operational segment of my computer operation. They insisted I call 1-***-***-**** while warning that I should not shut down my computer on pain of a complete loss of info stored in the computer. They included an IT address "worldnewcome.life/7495/edge/index.htm". There were enough English errors to convince me that it was NOT from a legitimate source. I therefore hit the OFF button and, except for returning to an outdated home screen, everything now seems back to normal. Do you have any other contacts on such a virus?

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

HP Pavillion m7 Notebook - as mentioned in my Q it only happened an hour ago and seems normal now

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

He/She should know that they are dealing with a computer nitwit

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/12/2017
Tech Support Specialist: Michael Hannigan, Information Systems Manager replied 11 months ago
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11,888
Experience: 25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

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Tech Support Specialist: Michael Hannigan, Information Systems Manager replied 11 months ago

You did the right thing by shutting it off. It's possible that it altered some of your files, I would strongly suggest scanning for malware though. That's done with a malware scanner, and I can give you a link to that along with instructions on what to do.

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Customer reply replied 11 months ago
Sorry. I did not realize that I would have to join an internet company. Please shut the process down. If I owe some money for initiating this QnA you have my credit card info.
Customer reply replied 11 months ago
sorry I want to disconnect from the query process.
Tech Support Specialist: Michael Hannigan, Information Systems Manager replied 11 months ago

No joining required. We can do a single question.

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Tech Support Specialist: Michael Hannigan, Information Systems Manager replied 11 months ago

It's entirely up to you.

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Customer reply replied 11 months ago
My original intent was to inform a specialist of what I am now sure was a scam and not a hack to disable my computer. Please confirm that the interaction has been stopped.
Tech Support Specialist: Michael Hannigan, Information Systems Manager replied 11 months ago

Ok. I will stop. I would strongly urge you to run a malware scan, though. I've been doing this for a very long time and there is a little more to that scam than the scam part.

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