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I have this laptop that was purchased brand new in July...

Customer Question
Hi I have this...

Hi I have this laptop that was purchased brand new in July... Its acting up can you help me?

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Where do I find that information?

Technician's Assistant: Have you installed any updates recently?

I don't think so it usually does it itself...I think im running windows 8

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Im not sure this is my work laptop

Submitted: 11 months ago.Category: Computer
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Answered in 12 minutes by:
9/12/2017
Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,292
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Can I connect to your computer to fix the issues?

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