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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have windows 10 w/ office 2016 using outlook... keep getting

Customer Question

have windows 10 w/ office 2016 using outlook... keep getting att pop up not receiving messages , not sending any out Help
JA: How long has this been an issue?
Customer: all day
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: these pop ups are from AT&T internet, gave up on AT&T beginning of the year
Submitted: 1 month ago.
Category: Computer
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the email service you are using with Outlook?

Are you able to access the email properly without any issues?

Thank you.

Shefin

Customer: replied 1 month ago.
comcast
Customer: replied 1 month ago.
I guess we are not going to progress too muchthank you please delete the 5.00 charge
Expert:  Shefin replied 1 month ago.

Hi,

So, you are able to get and send emails using Comcast, but unable to delet pop up messages from ATT that you were using before. Right?

Thank you.

Shefin