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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have windows 10 w/ office 2016 using outlook... keep getting

Customer Question

have windows 10 w/ office 2016 using outlook... keep getting att pop up not receiving messages , not sending any out Help
JA: How long has this been an issue?
Customer: all day
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: these pop ups are from AT&T internet, gave up on AT&T beginning of the year
Submitted: 1 month ago.
Category: Computer
Expert:  Shefin replied 1 month ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the email service you are using with Outlook?

Are you able to access the email properly without any issues?

Thank you.


Customer: replied 1 month ago.
Customer: replied 1 month ago.
I guess we are not going to progress too muchthank you please delete the 5.00 charge
Expert:  Shefin replied 1 month ago.


So, you are able to get and send emails using Comcast, but unable to delet pop up messages from ATT that you were using before. Right?

Thank you.