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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Whats the full name brand and model of the microcell device you have?
Also, who is the buildings internet service through?
And what phone company does the microcell device work with?
I need to know the exact and full name brand and model number of the microcell, thank you.
Thank you, ***** ***** currently, and I need time to research and look over some possible fixes.
Ill get back to you as soon as I am able to offer something tangible.