How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have had a microcell device installed since 2/9/17 and

Customer Question

I have had a microcell device installed since 2/9/17 and have never had good results. All lights are green and steady. The device is in a window well. I have multiple users, all with M-Cell indicated on their phones. We still drop calls standing right next to the unit. I have all the original paperwork and trouble shooting info. I feel I have tried everything.
JA: How much experience do you have with this particular machine?
Customer: I set the device up and followed all instructions. We have another MCell located in another section of our 2 story building. This 2nd device is on our main floor. I am located with the device I installed on our basement level but directly next to a large walk-out wall with lots of glass. Again, all lights are green and steady. The GPS has always been steady
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Don't think so....
Submitted: 1 month ago.
Category: Computer
Expert:  Dustin replied 1 month ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Whats the full name brand and model of the microcell device you have?

Also, who is the buildings internet service through?

And what phone company does the microcell device work with?

Customer: replied 1 month ago.
cisco att microcell
time warner internet connection is very strong
Expert:  Dustin replied 1 month ago.

I need to know the exact and full name brand and model number of the microcell, thank you.

Dustin S

Customer: replied 1 month ago.
ATT Micro Cell by Cisco Serial # F44B2A-0038658702 installed on 2/9/17
Expert:  Dustin replied 1 month ago.

Thank you, ***** ***** currently, and I need time to research and look over some possible fixes.

Ill get back to you as soon as I am able to offer something tangible.

Dustin S