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Hi there and welcome
Connect your phones charger to one of the USB ports on it please
Does the phone charge?
Is the Laptop charging from AC power (a powe socket)?
on your AC adapter, on the box, what watt does it show? 43W or 65W?
also, when you connected the laptop, did you press the power button on the power companion?
Ok, I did not see here you were getting an error, what is the error message?
Thanks, ***** ***** not putting out 65W so it is not using it, the adapter is faulty, thiis is the cause of it
It will charge up leser items like your phone as the power demand is less, but not your Laptop
It is, this I double checked for you as soon as I tool your question, directly on the Dell site, they say 100% it will work for you.
This is why we know it is faulty.