Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

How to fix a low-level.dll fault. Dell precision T5500. I…

Customer Question
How to fix a...

How to fix a low-level.dll fault

Technician's Assistant: What kind of computer do you have?

Dell precision T5500

Technician's Assistant: Have you installed any updates recently?

NO.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I was running the game empire earth when the machine switched off. Probably power supply failure. Have installed the hard drive into a different machine. Game doesn't work.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 23 minutes by:
9/12/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,013
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.

is it on a blue screen that the error is flashing or you get this error when you try to launch a program.

Ask Your Own Computer Question
Customer reply replied 11 months ago
When I launch the game.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

can you provide me a screen shot of the error

Ask Your Own Computer Question
Customer reply replied 11 months ago
No.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

do you want know how to post screen shot

Ask Your Own Computer Question
Customer reply replied 11 months ago
This what appears on the screen:
Problem Event Name: APPCRASH
Application Name: EE-AOC.exe
Application Version: 0.0.0.0
Application Timestamp: 21544c46
Fault Module Name: Low-Level Engine.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 3d5d6afb
Exception Code: c0000005
Exception Offset: 0000ef99
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 7177
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

can i remote connect and check the problem

Ask Your Own Computer Question
Customer reply replied 11 months ago
How save is this in terms of my info on my pc?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

Sorry about the delay i just checked my email and got to know you replied on this.

Secure remote assistance is 100% safe as an expert works on your computer you can see on your screen. Justanswer service does not tolerate unethical practice as we have verified experts.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a Dell Precision T1650 and am looking to upgrade the
I have a Dell Precision T1650 and am looking to upgrade the video card with the best possible card for gaming. Which one should I choose?… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Computer internal power supply failed so I bought and
Computer internal power supply failed so I bought and identical one an move the C: boot drive to it. Message is no boot media or something like that. Computer works with its original drive. C: drive f… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
my et 1161 machine will not start when the power button is
my et 1161 machine will not start when the power button is pushed the lights flash on the keyboard and the blue light on the tower comes on and that's it… read more
James K.
James K.
Managing Director
283 satisfied customers
I need help replacing a Nvidia Geforce 8600 gt graphics card.
I need help replacing a Nvidia Geforce 8600 gt graphics card. When I look online, the 8600gt's that I see don't look like the one in my computer. I've looked on the Nvidia website but can't tell what … read more
Wei C.
Wei C.
Bachelor\u0027s Degree
979 satisfied customers
I have a packard bell imedia 1559 which has stopped booting
I have a packard bell imedia 1559 which has stopped booting up when it is first switched on. when you push the power on button the fabn starts up but neither the hard drive nor the screen display. Do … read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have got Empire Earth downloaded on to my dell inspiron laptop
I have got Empire Earth downloaded on to my dell inspiron laptop (Processor - Intel (R) CPU 585 2.16GHz). The game keeps freezing and then crashing. A tip in the game mentions 'low end machines' but i… read more
David S - Here to Help
David S - Here to Help
Bachelor\u0027s Degree
30 satisfied customers
I bought a MSI Motherboard G31TM-P31 and matched Intel Dul
I bought a MSI Motherboard G31TM-P31 and matched Intel Dul Core Processor When I first Powered up the syayem I got a message that Overclock need be reset. The Book with the Motherboard and diagram Sho… read more
Austin Atkins
Austin Atkins
Masters student - Physics
Bachelor\u0027s Degree
394 satisfied customers
For the past few weeks, at some random point my computer monitor
For the past few weeks, at some random point my computer monitor would just turn black. To solve this i'd have to turn the monitor off and on for a few times until i could see my desktop for more than… read more
Greg G
Greg G
Director of Information Technology
Most credits towards B.A. acquired
455 satisfied customers
power led on motherboard lights up. no other power working,
power led on motherboard lights up. no other power working, no changes to pc. nothing working off switch. pwr supply fuse looks ok. any help..... switch or power supp. fault?… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
My PC no longer turns on. When I press the power button, I
My PC no longer turns on. When I press the power button, I hear the fan spin and the lights flash once for a fraction of a second and then thats it. The power supply is not the issue, as I have tested… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
I have a Dell 4600C computer. When I turn it on the switch
I have a Dell 4600C computer. When I turn it on the switch lights up and then goes out. Thus the computer does not starts. Any suggestions.… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
emachineD3024 - WONT BOOT, ERROR MESSAGE NVIDIA PXE-E61 MEDIA
emachineD3024 - WONT BOOT, ERROR MESSAGE NVIDIA PXE-E61 MEDIA TEST FAILURE, CHECK CABLE, PXE MOF EXITING NVIDIA BOOT AGENT. INSERT DISK SYSTEM DISK, WONT READ DISK AND CAN ONLY GET TO, BIOS AND BOOT M… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an Inspiron 1525 laptop which doesnt switch on, completely
I have an Inspiron 1525 laptop which doesn't switch on, completely dead. The AC Adapter has a light on it but goes out when plugged in to the laptop. The pin doesn't seem to be damaged… read more
Chris the Problemsolver
Chris the Problemsolver
Technical Sales
Vocational, Technical or Trade Scho
88 satisfied customers
my gateway wont shut off , no signal and makes a buzzing noise
my gateway wont shut off , no signal and makes a buzzing noise in back. was working fine till i was installing another hard drive. when i tried to use again it was nothing there--so i pulled the hard … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have built a new computer and when installing Vista Home ...
I have built a new computer and when installing Vista Home Premium for the first time on a new 250MB Sata Hard Drive it keeps shutting down randomly. The farthest part I have managed to reach is ''exp… read more
dawber39
dawber39
IT Consultant / Teacher
Associate Degree
349 satisfied customers
HAVING A HARD TIME TURNING ON MY COMPUTER.I PUSH THE ...
HAVING A HARD TIME TURNING ON MY COMPUTER.I PUSH THE START BUTTON AND IT TAKE SEVERAL TIMES BEFORE I CAN GET IT TO START.I KNOW I HAVE ENOUGH ELECTRAL POWER.I HAVE THE 700XPS DELL COMPUTER I DID HAVE … read more
Dave K
Dave K
Charter Captain & I.S. Director
Master's Degree
1,023 satisfied customers
My computer has got noisy lately and I opened it up to ...
My computer has got noisy lately and I opened it up to check if it was the fan for the video card or the CPU fan the noise is coming from the CPU fan direction.I replaced it with a new fan and It's st… read more
PeterG
PeterG
Vocational, Technical or Trade Scho
40 satisfied customers
I have a e machine media center pc t6420 desk top. When I ...
I have a e machine media center pc t6420 desk top. When I turn it on the fans come on like it is going to come on but never does. The tower light comes on, but then won't shut off. The only way to to … read more
RobertDavis
RobertDavis
Data Architect / DBA
High School or GED
26 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x