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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I downloaded windows 10 when they offered it couple of years

Customer Question

I downloaded windows 10 when they offered it couple of years ago. then something happened to my laptop and the tech couldnt find the key to get in my lap top so he put me back on windows 7.can i download windows 10 again
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: its a sony vios am running windows 7
JA: Have you installed any updates recently?
Customer: the updates are automatic
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: is windows 10 free
JA: The Computer Technicians require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: ok
Submitted: 1 month ago.
Category: Computer
Expert:  PC_Wizzard replied 1 month ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Did you run Win 10 on the same laptop and same hardware?