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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently visited AT&T store and told them I had activity

Customer Question

I recently visited AT&T store and told them I had activity by an unknown source in my G-mail. We got on a conference call with Google. I had deleted my Email before I got to store. Google fixed the problem of anyone having access to my account but me. I have a verification code but don't know how to reset my account. Updates are asking me to verify, but I do not know how.
JA: How long have you had this issue with your Gmail account?
Customer: It happened last week, and I immediately went to At &t next day.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No. Just need help. Can't get into a game I play unless I update, and I assume it will continue happening.
Submitted: 1 month ago.
Category: Computer
Expert:  Martin replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Martin replied 1 month ago.

Sorry to hear you're having trouble with your Gmail account.

May I connect with you remotely so I can help you get back into your account?

Regards,
Martin

Expert:  Martin replied 1 month ago.

Are you using Windows 7, 8 or 10?