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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.Please tell me whether the 5D Embroidery program, as displayed with about half-screen size, has any icons at the upper right?
If it has an icon almost at the upper right, that looks like a square, perhaps with a thicker side at the top, click on that icon. Does that correct the problem?
If not, let me know, I will help you further. If it does help, let me know what you think of my work on your question, please.