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Have a file that nothing works it, and when it goes to your…

Customer Question
Have a file that...

Have a file that nothing works it, and when it goes to your siht it says not found

Technician's Assistant: What kind of computer do you have?

Have win 11 powerspec

Technician's Assistant: Have you installed any updates recently?

It started after update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just that it is getting anoying happens with each startup

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/11/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Could you let me know what's the file format (i.e. the part that comes after the dot, e.g. .doc) of this file?

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Customer reply replied 11 months ago
No file extension name is 35d4a5
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, that does not seem to be a valid file type. Where did you get this file from?

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Customer reply replied 11 months ago
it happened after last update from Ms
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, is this issue happening for one or multiple files now?

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Customer reply replied 11 months ago
Just one
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, and where did you get this file from? That is, which program did you use to open it up with previously?

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Customer reply replied 11 months ago
It came ith an update...never saw before
Customer reply replied 11 months ago
er with
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, just one more thing: could you let me know the FULL file name and where it's located now?

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Customer reply replied 11 months ago
No cue where it is located and the name is 35d4a5
Customer reply replied 11 months ago
er clue
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, please RIGHT-CLICK on a free area on the taskbar at the bottom and then click "Start Task Manager."

In the Task Manager window, click on the STARTUP tab at the top.

In the list of startup items, do you see this specific file listed?

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Customer reply replied 11 months ago
Not there
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, can we go ahead with a free remote session (ignore the paid offer) so I can check this myself now?

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Customer reply replied 11 months ago
I do not know you...sorry
Tech Support Specialist: Bryan, Computer Support Specialist replied 11 months ago

OK, opting out now.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,005
Experience: Resolution Specialist at Wipro Bpo Services
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Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
When do you get the error is it when you restart the computer?

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