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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have a file that nothing works it, and when it goes to your

Customer Question

have a file that nothing works it, and when it goes to your siht it says not found
JA: What kind of computer do you have?
Customer: Have win 11 powerspec
JA: Have you installed any updates recently?
Customer: it started after update
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: just that it is getting anoying happens with each startup
Submitted: 1 month ago.
Category: Computer
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll be assisting you today.

Could you let me know what's the file format (i.e. the part that comes after the dot, e.g. .doc) of this file?

Customer: replied 1 month ago.
No file extension name is 35d4a5
Expert:  Bryan replied 1 month ago.

OK, that does not seem to be a valid file type. Where did you get this file from?

Customer: replied 1 month ago.
it happened after last update from Ms
Expert:  Bryan replied 1 month ago.

OK, is this issue happening for one or multiple files now?

Customer: replied 1 month ago.
Just one
Expert:  Bryan replied 1 month ago.

OK, and where did you get this file from? That is, which program did you use to open it up with previously?

Customer: replied 1 month ago.
It came ith an update...never saw before
Customer: replied 1 month ago.
er with
Expert:  Bryan replied 1 month ago.

OK, just one more thing: could you let me know the FULL file name and where it's located now?

Customer: replied 1 month ago.
No cue where it is located and the name is 35d4a5
Customer: replied 1 month ago.
er clue
Expert:  Bryan replied 1 month ago.

OK, please RIGHT-CLICK on a free area on the taskbar at the bottom and then click "Start Task Manager."

In the Task Manager window, click on the STARTUP tab at the top.

In the list of startup items, do you see this specific file listed?

Customer: replied 1 month ago.
Not there
Expert:  Bryan replied 1 month ago.

OK, can we go ahead with a free remote session (ignore the paid offer) so I can check this myself now?

Customer: replied 1 month ago.
I do not know you...sorry
Expert:  Bryan replied 1 month ago.

OK, opting out now.

Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
When do you get the error is it when you restart the computer?