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Hi, my name is ***** ***** I'll be assisting you today.
Could you let me know what's the file format (i.e. the part that comes after the dot, e.g. .doc) of this file?
OK, that does not seem to be a valid file type. Where did you get this file from?
OK, is this issue happening for one or multiple files now?
OK, and where did you get this file from? That is, which program did you use to open it up with previously?
OK, just one more thing: could you let me know the FULL file name and where it's located now?
OK, please RIGHT-CLICK on a free area on the taskbar at the bottom and then click "Start Task Manager."
In the Task Manager window, click on the STARTUP tab at the top.
In the list of startup items, do you see this specific file listed?
OK, can we go ahead with a free remote session (ignore the paid offer) so I can check this myself now?
OK, opting out now.
Hi, Welcome to JustAnswer support, thank you for utilizing our service.I will do my best to help you out in fixing the issue you are facing.When do you get the error is it when you restart the computer?