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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got a message saying I had a worm and to call Microsoft

Customer Question

I got a message saying I had a worm and to call Microsoft technical support but when I looked up the number they said it was a scam
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Desktop product name 550 – a 114 and I can give you the serial number and product number also if you need it
JA: Have you installed any updates recently?
Customer: Yes it said my updates were installed
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No I just want to know how to get this thing off my computer so I can use it
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is*****'m sorry for your issue.

Can you tell me what version of Windows is on your computer?

Windows 10, 8, 7 or Vista?

Expert:  Byron replied 1 month ago.

Thank you,

Please do this to remove the message.

On your keyboard, hold down the Windows logo key to the left of the spacebar

and press R.

The Run box will open.

In the text area type: rstrui.exe and click OK.

System Restore will open.

Click Next and select the latest restore date before this appeared.

Click Next and then Finish and continue through the warning.

System Restore will return you computer to the state it was in before

the message appeared, removing it in the process.

Let me know the result please.

Expert:  Byron replied 1 month ago.

Hi. Is the computer usable now?