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The battery drains in use even when it is plugged in. Asus…

Customer Question
The battery drains in...

The battery drains in use even when it is plugged in

Technician's Assistant: What kind of computer do you have?

Asus notebook

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

When I check the power icon, I get the message -- plugged in, not charging

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/11/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 11 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,157
Experience: Certificate Course In Computer Maintenance
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 11 months ago

Can you tell me the model no. of the laptop?

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