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What happened to my password, why can I not use MICROSOFT…

Customer Question
What happened to my...

What happened to my password, why can I not use MICROSOFT login, why are my computers messing up ????

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP ENVY dv6 WIN, 10

Technician's Assistant: Have you installed any updates recently?

NO

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/11/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,016
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

This can be caused by many things. If your account is using microsoft email, go to a web browser,

type in the email server you are using for your email such as outlook.com or gmail.com. Try to log in without using

autofill. Enter your email and password ***** Tell me if you can log in successfully?

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