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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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In firefox I get the following message. Your connection is

Customer Question

In firefox I get the following message. Your connection is not secure? I get this message on all bookmarked websites
JA: Have you tested the connections by doing a ping utility test?
Customer: No
JA: Have you installed any updates recently?
Customer: Security software Bitdefender did an update
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: How do I return it to working stste?
Submitted: 1 month ago.
Category: Computer
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll be assisting you today.

Did this issue start right after the BitDefender update? Are you running Windows XP, Vista, 7, 8 or 10?

Expert:  Bryan replied 1 month ago.

This is a known conflict with the latest updates to Bitdefender and Firefox; to resolve, please do this now:

Click on the Bitdefender icon on your desktop/system tray to bring up the main Bitdefender interface.

Next, click on Settings from the upper right toolbar.

From Settings Overview, choose Privacy Control.

In the Antiphishing tab, use the switch to turn OFF the Scan SSL feature.

Done that, re-open Firefox and check again - your issue should be resolved now.

If you need more help, please use the Reply box below to continue our conversation.

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