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Cannot properly install displaylink usb driver. Razer blade…

Customer Question
Cannot properly install displaylink...

Cannot properly install displaylink usb driver

Technician's Assistant: What's the make and model of your computer? Have you had problems with the USB port in the past?

Razer blade stealth. usb ports are functioning properly

Technician's Assistant: Have you installed any updates recently?

Yes, i ran sudo apt-get upgrade and sudo apte-get dist-upgrade

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/11/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
Hi
I just got the monitor last night.
Customer reply replied 11 months ago
I verified with my usb ports are functioning properly and also that the monitor works on a different operating system
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Can you tell me what happens when you try to install the driver?

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Customer reply replied 11 months ago
the external monitor turns on but the screen is still blank
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

If you right click on your desktop and go into the properties do you see the monitor there?

Thanks

Kris

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Can you send a screenshot of what you see please?

Thanks

Kris

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Customer reply replied 11 months ago
just a second, i have to reinstall the drivers
Customer reply replied 11 months ago
this is the website i downloaded the driver from:
http://www.displaylink.com/downloads/ubuntu
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Okay, can you tell me the driver version please?

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Customer reply replied 11 months ago
1.3.54
Customer reply replied 11 months ago
when I install the DisplayLink USB Graphics Software (v.1.3.54). According to this article,
http://support.displaylink.com/knowledgebase/articles/615714-how-to-install-displaylink-software#ubuntu
the installation is supposed to run
"Starting DLM upstart job
displaylink start/running, process 3397"
however, my installation stops at "adding udev rule for DisplayLink DL - 3xxx/5xxx devices
Customer reply replied 11 months ago
I know that 16.04 uses systemd instead of upstart but nonetheless nothing runs after "adding udev rule"
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

OK I'm not 100% sure here so I am going to opt out for another expert to have a look at this for you.

Thanks

Kris

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Customer reply replied 11 months ago
Hi,
I'm trying to connect an ASUS MB169B+ with my Razer Blade Stealth laptop running Ubuntu 16.04.
I verified using other hardware that my USB ports are working, and my monitor connects to my Mac.After installing the DisplayLink USB Graphics Software (v.1.3.54), my laptop is able to detect the monitor and I am able to drag and drop to the new monitor and both screens appear when I take screenshots. However, my ASUS monitor continues to show only a black screen and the mouse on my laptop continuously flickers.One thing to note, when installing the DisplayLink driver, according to this installation guide,
http://support.displaylink.com/knowledgebase/articles/615714-how-to-install-displaylink-software#ubuntu
the installation is supposed to run
"Starting DLM upstart job
displaylink start/running, process 3397"
however, my installation stops at "adding udev rule for DisplayLink DL - 3xxx/5xxx devices.
I know that Ubuntu 16.04 uses systemd instead of upstart but nonetheless nothing runs after "adding udev rule"I also tried changing the installation script like so
http://codingstruggles.com/using-the-asus-mb158b-with-ubuntu-15-10.html
but no luck.
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