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Is there a # I can call, I got a call saying they are from…

Customer Question
Is there a #...

Is there a # I can call

Technician's Assistant: What kind of computer do you have?

I got a call saying they are from microsoft

Technician's Assistant: Have you installed any updates recently?

They started saying my Microsoft lic # had out dated

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I turned computer off so they couldn't finish

Submitted: 11 months ago.Category: Computer
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Answered in 4 minutes by:
9/11/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,099
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

That's a scam

So you did give them access to your pc?

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Customer reply replied 11 months ago
I turned off computer so they couldn't finish
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Did you see what they did?

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

What operating system do u use?

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Customer reply replied 11 months ago
Can't do more money
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Please ignore the popup it's automated

I would suggest a system restore to an earlier date if possible

Do you connect via a lan cable or wireless?

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Customer reply replied 11 months ago
What should ido
Customer reply replied 11 months ago
Phone(###) ###-####
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Ok to be safe I would disable the wifi and unplug the lan cable if plugged in

Hold down the Windows button + R and type in rstrui.exe and hit enter

From there you can restore your system to an earlier date

Please see if there's one for yesterday?

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Customer reply replied 11 months ago
I'm on my tablet talking to you computer is still off
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Ok please right down the steps above and then turn off your router (internet)

Then you can turn on your pc and follow the steps

after it's restored you can turn on your router again

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Customer reply replied 11 months ago
Does Microsoft licence key outdate
Customer reply replied 11 months ago
This is why they called
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

No not at all, and Microsoft will never call you

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Customer reply replied 11 months ago
They were so convincing
Customer reply replied 11 months ago
They said I had hackers on that were damaging
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Could you see what they did? and how did they access your pc? With what software

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Customer reply replied 11 months ago
I don't know this stuff
Customer reply replied 11 months ago
They got me
Customer reply replied 11 months ago
What can you do for me
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

If you like I can log on to that pc for you as well to see if they did anything?

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Customer reply replied 11 months ago
Let me get. To computer
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

ok please turn on the pc and then open this web page www.teamviewer.com

Scroll down and download Quicksupport and open the file

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Ones opened you will get a ID and password ***** the screen

Please provide me with that

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Customer reply replied 11 months ago
Can't open states my password ***** correct
Customer reply replied 11 months ago
Call(###) ###-####
Customer reply replied 11 months ago
That's the # FROM THEM
Customer reply replied 11 months ago
What now
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

So you cannot log into the pc at all?

Is it Win 7, 8 or 10?

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Customer reply replied 11 months ago
Username and password *****
Customer reply replied 11 months ago
Win 7
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Ok please restart the pc and press F8 repeatedly until you get option to boot

Then select safe mode

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Do you have a Windows 7 CD?

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Can you take a picture of your screen and attached it here or mail me on***@******.***?

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Customer reply replied 11 months ago
My husband has windows xp professional sp3 that's not it is it
Customer reply replied 11 months ago
Disc
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

No that's a older one.

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Customer reply replied 11 months ago
Can't find......he's going to kill me
Customer reply replied 11 months ago
Think I have
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

The Win 7 CD?

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Customer reply replied 11 months ago
Hp office jet 6600 windows xp,vista,7 version 24.2.0
Customer reply replied 11 months ago
This is Greek to me
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

No that's the printer software

Let me see if we can use the XP CD

Please give me some time and I will let you know - I need to test on my side if possible

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Customer reply replied 11 months ago
I called them.....they want me to go to store and make payment will not the card or paypal
Customer reply replied 11 months ago
Target or wallmart
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

No that's a scam as well - they will not give you your details

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Customer reply replied 11 months ago
No
Customer reply replied 11 months ago
They wouldn't talk. Either pay or no computer
Customer reply replied 11 months ago
To sign on is windows 7 screen and their # and my password *****'t work
Customer reply replied 11 months ago
I asked them why are they doing this to me
Customer reply replied 11 months ago
I'm typing from my tablet
Customer reply replied 11 months ago
Is there something I can threaten them with calling to report them?
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Not as far as I know

Please see the video below and pause it until you get to the screens they have on the video

If you follow all the steps we will get in again

https://www.youtube.com/watch?v=Bb2f4EboKCk

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