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Hello,I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.
I very much understand. We can just fix this one issue for you. Do you wish to continue?
We are not Yahoo. We do support Yahoo and can help with any issue related to Yahoo. Yahoo has no connection to the problem of your computer freezing. I have millions of emails in my Yahoo account and it doesn't freeze. It is a matter of configuring the e-mail application correctly.
Thank you for the update. I have been working with email systems for almost 20 years. I understand what you are saying. May I quickly remotely connect to your system and fix the issue that you are having, which is the connection between your computer and your Yahoo account?
You can always cancel your account at any time. The $5 was a deposit. The full cost of this question was $47 with the $5 included.
I understand your anxiety regarding allowing someone to remotely connect. I have remotely connected into computers, scores of thousands of times with no problems.
Is it deactivated or is it frozen? What do you mean when you say that it is "frozen" or "deactivated"?
What is telling you that it is "Deactivated"?
To which email account was this email sent?
Was it sent to the Yahoo account in question?
So, Yahoo sent an email to your Yahoo email account telling you that it was deactivated? That is not really how it is done. You can just ignore that email message. Does your email account still function?
That is not making sense to me. "Yahoo" sent an email to the Yahoo account, which worked, and stated that the email account being used and sent to was not active?
That emails sounds like it was a scam. Did you open the email, click a link in the email, enter your Yahoo password ***** the resulting page?
That may be the problem. When you attempt to sign in now, what happens?
May I remotely connect right now at no extra cost and see the problem in action so that I can fix it for you?
Cancel what? You have not been charged for any remote service. You have been charged a total of $47 which is what this task costs.
I mentioned that over one hour ago. The $5 was a deposit. That should have been explained to you. I am sorry for the confusion. I will send in your refund request.