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My email account is frozen. How can i fix this, yahoo, not…

Customer Question
My email account is...

My email account is frozen. How can i fix this

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Yahoo

Technician's Assistant: Have you installed any updates recently?

Not sure how to answer. updates have occurred because my home page is different. I think I have too many e-mails

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I received the "warning", but I have been unable to get many deleted because somehow the email became "starred items". I can delete regular mail but not the starred items

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
9/11/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18,775
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Customer reply replied 8 months ago
I use Yahoo to access my email.
My account is with yahoo. How can you help
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 8 months ago
I do not want ongoing tech support. I just want to unfreeze my yahoo mail. somehow instead of Yahoo I have this site.
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

I very much understand. We can just fix this one issue for you. Do you wish to continue?

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Customer reply replied 8 months ago
do you represent yahoo? is there a way to have yahoo do this since they froze it? too many e-mail
Customer reply replied 8 months ago
i did not receive an answer
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

We are not Yahoo. We do support Yahoo and can help with any issue related to Yahoo. Yahoo has no connection to the problem of your computer freezing. I have millions of emails in my Yahoo account and it doesn't freeze. It is a matter of configuring the e-mail application correctly.

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Customer reply replied 8 months ago
Sorry for all the questions. I am trying to understand.. the computer is not frozen... just the email account.
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Thank you for the update. I have been working with email systems for almost 20 years. I understand what you are saying. May I quickly remotely connect to your system and fix the issue that you are having, which is the connection between your computer and your Yahoo account?

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Customer reply replied 8 months ago
if the account is deactivated and you are not yahoo... how does this work that you can reactivate and you are not yahoo. trying to understand why this is not being done with the actual business that did it. thank you for your patience. and I am a little afraid to have you remotely in the computer for reasons of fraud
Customer reply replied 8 months ago
if i get this one issue resolved, I can cancel and just pay 5$?
Customer reply replied 8 months ago
i did not receive a response
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

You can always cancel your account at any time. The $5 was a deposit. The full cost of this question was $47 with the $5 included.

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Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

I understand your anxiety regarding allowing someone to remotely connect. I have remotely connected into computers, scores of thousands of times with no problems.

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Customer reply replied 8 months ago
You still have not answered the why of the deactivation.... and the re
Customer reply replied 8 months ago
Reason
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Is it deactivated or is it frozen? What do you mean when you say that it is "frozen" or "deactivated"?

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Customer reply replied 8 months ago
My account is Deactivated. That is the word yahoo used... all other areas work well on the computer... frozen was my word ... sorry for confusion... that's why I think I need yahoo for this
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

What is telling you that it is "Deactivated"?

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Customer reply replied 8 months ago
An email sent on Saturday
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

To which email account was this email sent?

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Customer reply replied 8 months ago
My email address
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Was it sent to the Yahoo account in question?

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Customer reply replied 8 months ago
Yahoo sent this... yes. I have only one address... it is through att. Net.... ummmmm maybe I should try them
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

So, Yahoo sent an email to your Yahoo email account telling you that it was deactivated? That is not really how it is done. You can just ignore that email message. Does your email account still function?

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Customer reply replied 8 months ago
No
Customer reply replied 8 months ago
sent by yahoo
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

That is not making sense to me. "Yahoo" sent an email to the Yahoo account, which worked, and stated that the email account being used and sent to was not active?

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Customer reply replied 8 months ago
Yahoo sent it Saturday... today I cannot open email
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

That emails sounds like it was a scam. Did you open the email, click a link in the email, enter your Yahoo password ***** the resulting page?

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Customer reply replied 8 months ago
I did open. It did not ask for password
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

That may be the problem. When you attempt to sign in now, what happens?

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Customer reply replied 8 months ago
My email is visible... I se what has been sent... just can't open them
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

May I remotely connect right now at no extra cost and see the problem in action so that I can fix it for you?

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Customer reply replied 8 months ago
I have already been charged... I did not agree Jason for remote services
Customer reply replied 8 months ago
Please cancel that...
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Cancel what? You have not been charged for any remote service. You have been charged a total of $47 which is what this task costs.

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Customer reply replied 8 months ago
What happened to 5 dollars... please cancel
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

I mentioned that over one hour ago. The $5 was a deposit. That should have been explained to you. I am sorry for the confusion. I will send in your refund request.

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Customer reply replied 8 months ago
thank you .. I was trying to understand how you could help... when will my mother new be restored?
Customer reply replied 8 months ago
Money
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