Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Second opinion] I have a new and old Skype account and only…

Customer Question
Second opinion] I have...

Second opinion] I have a new and old Skype account and only want the old one, The both have the same pw, but different identifiers - the new one is associated with my entire email, and the one with $21 and all my contacts is not.

Technician's Assistant: Have you contacted anyone about your account?

I tried last week but neve go anywhere, however somehow I got to a page that listed my two accounts with the same unusual PW and distinguising email or name

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

I have an iMac with the latest El Capitan operating system

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

It's a high end 27" iMac that I bought ~ 4 years ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My old accout worked great and has a credit card and $21 credit associated with it, but Skype - microsoft forced me to sign in anew an now I cannot access my good account, except that once I got to a recovery website that found both accounts with their same PW and listed their distinct codes - the new blank one with my whole email and my ole one not.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 hours by:
9/11/2017
Tech Support Specialist: Pete, Computer Engineer replied 11 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,627
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 11 months ago
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,627
20,627 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
How do I retrieve my Skype balance - I went onto my Skype
How do I retrieve my Skype balance - I went onto my Skype and they wanted me to start a new Skype account but I lost my old one with about 10 dollars or so on it? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Opened a new skype account because of a new computer - how
Second opinion] Opened a new skype account because of a new computer - how do I transfer $$ from old account?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Upgraded my iMac to El Capitan (10.11.6) and now my printer
upgraded my iMac to El Capitan (10.11.6) and now my printer (officejet 4500) will not work … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a new and old Skype account and only want the old
I have a new and old Skype account and only want the old one, The both have the same pw, but different identifiers - the new one is associated with my entire email, and the one with $21 and all my con… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Trying to coordinate a new password with iMac, iPhone, iPad,
Trying to coordinate a new password ***** iMac, iPhone, iPad, and iCloud. Going crazy. IPhone keeps telling me to sign into the iTunes Store, but doesn't recognize the new PW. And won't take no for an… read more
Jon
Jon
Bachelors Degree
728 satisfied customers
It's my wifi password on my Iphone how do I reset it.? My
it's my wifi password ***** my Iphone how do I reset it.? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I'm on a mac, and my skype has incoming video but no
I'm on a mac, and my skype has incoming video but no outgoing video … read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
Had new hard drive installed, and cannot find my contact
had new hard drive installed, and cannot find my contact list on Skype. I'm using imac El capitan system … read more
Mr.Med
Mr.Med
1,225 satisfied customers
Recently I have upgraded my mac ox El capitan to mac ox
Recently I have upgraded my mac ox El capitan to mac ox Sierra. I had a few problems resolved with AppelCare. However when I tried to use Skype i was asked to sign in. My problem is that I have starte… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
have had skype for 2 years...old email with telus.net...changed
have had skype for 2 years...old email with telus.net...changed server in the spring to shaw.ca and skype continued to work...today does not recognize my automatic sign in via icon. I know my old skyp… read more
Daniel
Daniel
554 satisfied customers
Dear JustAnswer.See the Skype message hereunder. I have two
Dear JustAnswer. See the Skype message hereunder. I have two addresses; JHS132 and JHS133. I need both, but both have become inaccessable. I need access to re-activate. There are no ways of getting a … read more
Mike Taylor
Mike Taylor
44 satisfied customers
COULD NOT ACCESS MY SKYPE ACCOUNT, TYPED MY PASSWORD DID NOT
COULD NOT ACCESS MY SKYPE ACCOUNT, TYPED MY PASSWORD ***** NOT ACCEPT....ASKED TO SEND E-MAIL FOR PASSWORD ***** I HAD 3 ACCOUNTS? THOUGHT I ONLY HAD ONE....CHANGED PASSWORD ***** A NEW $10 PHONE CRED… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
My name isXXXXXXXXXX and I have a Skype account under two
My name isXXXXXXXXX and I have a Skype account under two email addresses:[email protected] [email protected] I would like to change my email address [email protected] [email protected] and would appreci… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Hi there. I have lost my password and the email address that
Hi there. I have lost my password XXXXX the email address that was used does not exist anymore. My skype name is XXXXX XXXXX the email address that i used [email protected] which does not exist and i … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I want to install Skype on my new laptop and use my excisitng
I want to install Skype on my new laptop and use my excisitng account.If that cannot be done to cancel that old account and create a new one.How do I do that...my user name is asalanaa… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Hey there, I have problem in signing in my Skype account
Hey there, I have problem in signing in my Skype account when start the computer. However, when I go to the online account having a check, I noted that both my username and pass word was correct. Only… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
i opened anew facebook acc. by mistake and have aparently deleted
i opened anew facebook acc. by mistake and have aparently deleted my old one i don't know how this happened but i have lost all contacts friends etc, they both have the same email and password… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Skype question, I have two skype accounts, one on my PC and
Skype question, I have two skype accounts, one on my PC and one on my Notebook under different names. I had forgotten my password XXXXX my Notebook and when I requested the information, skype went to … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x