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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a new and old Skype account and only want the old

Customer Question

I have a new and old Skype account and only want the old one, The both have the same pw, but different identifiers - the new one is associated with my entire email, and the one with $21 and all my contacts is not.
JA: Have you contacted anyone about your account?
Customer: I tried last week but neve go anywhere, however somehow I got to a page that listed my two accounts with the same unusual PW and distinguising email or name
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: I have an iMac with the latest El Capitan operating system
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: It's a high end 27" iMac that I bought ~ 4 years ago
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: My old accout worked great and has a credit card and $21 credit associated with it, but Skype - microsoft forced me to sign in anew an now I cannot access my good account, except that once I got to a recovery website that found both accounts with their same PW and listed their distinct codes - the new blank one with my whole email and my ole one not.
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

What happens when you try to sign in with the old one?