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My e-mail comes up with a box with a message: Enter your…

Customer Question
My e-mail comes up...

My e-mail comes up with a box with a message : Enter your user name and password ***** the following server: Server mail. optusnet.com.au then User name: with my e-mail address then Password. When I type in my password ***** press OK nothing happens. I can not get my e-mails?

Technician's Assistant: When did you last reset your username and password?

I can not remember ever reseting it

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just how to fix it, I'm an old guy and not very good at this

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/11/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me when you were last able to access your emails?

Please let me know

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Customer reply replied 11 months ago
Saturday
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Thank you

Are you able to sign into your account here?

https://webmail.optusnet.com.au

Please let me know

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Customer reply replied 11 months ago
Hi Richard I did not consent to go with this and $60.00 has been taken from my credit card, please refund this immediatly. Charlie
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

the costs you see when you make the question.

But you can get a refund here

ww2.justanswer.com/help/how-can-i-request-refund-0

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