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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My e-mail comes up with a box with a message: Enter your

Customer Question

My e-mail comes up with a box with a message : Enter your user name and password ***** the following server: Server mail. optusnet.com.au then User name: with my e-mail address then Password. When I type in my password ***** press OK nothing happens. I can not get my e-mails?
JA: When did you last reset your username and password?
Customer: I can not remember ever reseting it
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Just how to fix it, I'm an old guy and not very good at this
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me when you were last able to access your emails?

Please let me know

Customer: replied 1 month ago.
Saturday
Expert:  Richard replied 1 month ago.

Thank you

Are you able to sign into your account here?

https://webmail.optusnet.com.au

Please let me know

Customer: replied 1 month ago.
Hi Richard I did not consent to go with this and $60.00 has been taken from my credit card, please refund this immediatly. Charlie
Expert:  Richard replied 1 month ago.

the costs you see when you make the question.

But you can get a refund here

ww2.justanswer.com/help/how-can-i-request-refund-0