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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Im looking to revcover deleted photos and videos, macbook

Customer Question

im looking to revcover deleted photos and videos
JA: What kind of computer do you have?
Customer: macbook pro
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: ive downloaded a couple different apps and recovered some of my data thats now in the trash but when i try and restore it it gives me error 36
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

What are you trying to recover from?

Your iPhone / iPad or your Mac computer?

Please let me know

Customer: replied 1 month ago.
macbook air
Expert:  Richard replied 1 month ago.

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you now can recover the missing content

Let me know the results please.