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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I don't know the code to log in to [email protected], The

Customer Question

I don't know the code to log in to [email protected]
JA: Have you tried having password ***** directions emailed to you?
Customer: The won't let me leave the page that says verify your identy
JA: Have you installed any updates recently?
Customer: Cortant say she was doing that when I turned on my computer for the first time
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I have just bought the computer, and am trying to set up an email account for the first time
Submitted: 1 month ago.
Category: Computer
Expert:  UranIT replied 1 month ago.

Hello and thanks for using I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

Customer: replied 1 month ago.
Customer: replied 1 month ago.
It still won't work I know my password ***** it wants a security code
Expert:  UranIT replied 1 month ago.

ok, does it tell you where to get security code from?

Customer: replied 1 month ago.
Expert:  UranIT replied 1 month ago.

please try calling telstra, number is: 13 22 00

Expert:  UranIT replied 1 month ago.

Hello again, didn't hear back from you...
Were you able to contact your email provider using number I provided?