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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question
May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)Once connected, I can troubleshoot the problem and resolve it right on your screen
try this please : https://myacct.telstra.com/forgottenPassword?execution=e1s1
ok, does it tell you where to get security code from?
please try calling telstra, number is: 13 22 00
Hello again, didn't hear back from you...Were you able to contact your email provider using number I provided?