Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I canot turn on my asus laptop, I know its windows 10, It is…

Customer Question
I canot turn on...

I canot turn on my asus laptop

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

I know its windows 10

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

It is less than a year old

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I tried to remove battery

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
9/11/2017
Tech Support Specialist: Satchi, Computer Software Engineer replied 11 months ago
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
Verified

Hi ,

Welcome to Jsutasnwer .

Please remove the battery and press the power button for 30 sec .

Then connect only AC adapter and press Power Button again .

Let me know how it goes .

Thanks

Satchi

Ask Your Own Computer Question
Customer reply replied 11 months ago
The problem is that i know that already
Customer reply replied 11 months ago
I have opened the cover but battery is vety hard
Customer reply replied 11 months ago
There was 1 screw and i removed it
Customer reply replied 11 months ago
But i cant remove bettery
Tech Support Specialist: Satchi, Computer Software Engineer replied 11 months ago

Thats good to know .

Please connect the AC adapter only and try to power ON

Check any Power LED is ON or not and also check CPU FAN is running or not ?

and let me know the ASUS model number .

Thanks

Ask Your Own Computer Question
Customer reply replied 11 months ago
There is a blinking white light
Tech Support Specialist: Satchi, Computer Software Engineer replied 11 months ago

ASUS model number .?

Ask Your Own Computer Question
Customer reply replied 11 months ago
Can you see model there i cannot see it
Tech Support Specialist: Satchi, Computer Software Engineer replied 11 months ago

Check at the backside of laptop

Ask Your Own Computer Question
Customer reply replied 11 months ago
A541U
Customer reply replied 11 months ago
I think thats the model
Customer reply replied 11 months ago
Hellooo
Tech Support Specialist: Satchi, Computer Software Engineer replied 11 months ago

Try to check the video

to remove the battery ()

https://www.youtube.com/watch?v=rXMY6nNvJrI

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Battery not detected error asus 304u laptop. Make that q304u
updated the battery drivers... updated the ATK package … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
33 satisfied customers
My power button is stuck pushed in and will not power on.
My power button is stuck pushed in and will not power on. … read more
Moses C
Moses C
Bsc
815 satisfied customers
Won't boot. Black screen with flashing cursor in upper left
Won't boot. Black screen with flashing cursor in upper left corner. Model Q504C … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My son asked me to contact support because his Asus model
My son asked me to contact support because his Asus model R510L laptop wont turn on. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Asus laptop plugged in but battery "plugged in not charging"
asus laptop plugged in but battery "plugged in not charging" … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My wireless keyboard stopped working. Asus all in one
My wireless keyboard stopped working. Asus all in one desktop. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My asus q310l will not turn on…..hard drive light does not
my asus q310l will not turn on…..hard drive light does not come on….the fan comes on intermittently…..the screen doesn't come on either….ive tried everything… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I have an ASUS notebook model X200M about a year old. It
I have an ASUS notebook model X200M about a year old. It does not boot. It is been charging for over a day. Everytime, I plug the power, the charging light lights up. When I press the power button, no… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Asus laptop bought from bestbuy less than 6 months old and
Asus laptop bought from bestbuy less than 6 months old and completely shutdown! It will not charge or anything! Please help! Battery is internal and u don't know where to begin!… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
IHave asus of 4 years and right now I can not reboot my
Hi i Have asus of 4 years and right now I can not reboot my computer it asked for installation disk but I do not have one plz help… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have an ASUS lap Top ( Q502LA-BBI5; Serial number : E8NOBC05310539
I have an ASUS lap Top ( Q502LA-BBI5; Serial number : E8NOBC05310539 ) that I purchased from Best Buy on 8/28/2014. My problem is that shut this computer down ( the normal way) but now I can not resta… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Purchased an Asus on March 12, 2014. The screen is completely
Purchased an Asus on March 12, 2014. The screen is completely black but the battery says it is completely charged.… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
My ASUS computerscreen remains black when I turn the machine
My ASUS computerscreen remains black when I turn the machine on, though I can hear that something is working in the backround.… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
The screen on my ASUS laptop just went black. There is a little
The screen on my ASUS laptop just went black. There is a little lightbulb icon that came on (next to the battery indicator). I tried powering it off. I also tried another suggested solution of powerin… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Asus Ultrabook about a year old - was handing it to my husband
Asus Ultrabook about a year old - was handing it to my husband when it fell on the couch and the lid slammed shut - now it won't boot up? suggestions?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My son has an Asus G73jh that is less than a year old. Today
My son has an Asus G73jh that is less than a year old. Today it won't power up. The lights under the keyboard momentarily light up and the other indicator lights are lit and it sounds like the fan run… read more
GeekGirl
GeekGirl
Student
Currently Pursuing a Degree
7 satisfied customers
Gateway NV 54 will not start up. we purchased a new battery..no
Gateway NV 54 will not start up. we purchased a new battery..no help. tried taking out old battery and it started once. Now it is back to not starting. less than 2 years old. blue light turns on but t… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
Hi I have an ACER 1644WLMi (about 3.5 years old) and it will
Hi I have an ACER 1644WLMi (about 3.5 years old) and it will not turn on. Whether it is attached to mains power or running off it's battery, when you press the ON/OFF button it illuminates green for a… read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x