How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I canot turn on my asus laptop, I know its windows 10, It is

Customer Question

Hi
JA: Hello. How can I help?
Customer: I canot turn on my asus laptop
JA: What's the model and Operating System (OS) of your Asus?
Customer: I know its windows 10
JA: When did you purchase your Asus? What troubleshooting have you tried?
Customer: It is less than a year old
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I tried to remove battery
Submitted: 1 month ago.
Category: Computer
Expert:  Satchi replied 1 month ago.

Hi ,

Welcome to Jsutasnwer .

Please remove the battery and press the power button for 30 sec .

Then connect only AC adapter and press Power Button again .

Let me know how it goes .

Thanks

Satchi

Customer: replied 1 month ago.
The problem is that i know that already
Customer: replied 1 month ago.
I have opened the cover but battery is vety hard
Customer: replied 1 month ago.
There was 1 screw and i removed it
Customer: replied 1 month ago.
But i cant remove bettery
Expert:  Satchi replied 1 month ago.

Thats good to know .

Please connect the AC adapter only and try to power ON

Check any Power LED is ON or not and also check CPU FAN is running or not ?

and let me know the ASUS model number .

Thanks

Customer: replied 1 month ago.
There is a blinking white light
Expert:  Satchi replied 1 month ago.

ASUS model number .?

Customer: replied 1 month ago.
Can you see model there i cannot see it
Expert:  Satchi replied 1 month ago.

Check at the backside of laptop

Customer: replied 1 month ago.
A541U
Customer: replied 1 month ago.
I think thats the model
Customer: replied 1 month ago.
Hellooo
Expert:  Satchi replied 1 month ago.

Try to check the video

to remove the battery ()

https://www.youtube.com/watch?v=rXMY6nNvJrI